Frequently Asked Questions
›› Can your company provide services nationwide?
›› YES! SecureFacts provides background-screening services for criminal and civil records in all 50 states. We have services available in all 3,141 counties in the United States. Please call 877-218-1740 with any questions.
›› How do I set up an account with SecureFacts?
››Setting up an account is an easy process. Open an account on our home page by clicking, “Create an Account” and follow the directions. We will email to you a username and password to log on and begin screening. Please review our “How it Works” page for additional information.
›› What type of criminal search is most accurate?
›› All Criminal Justice Starts At The County Level. A County Search, although limited in it’s geographic scope, may be the only way to obtain the most accurate and up to date information. The county criminal search is the basic building block of any background check program. SecureFacts maintains a network of researchers in over 3,141 U.S. counties who conduct courthouse research on a daily basis. (Please see the White Papers page for more information)
›› Can I customize our company background check?
›› YES! Multiple searches can be customized and saved as a Custom Package that will meet your specific needs for future requests. SecureFacts develops the most cost effective, customized screening programs that solve industry specific needs and requirements. Through extensive consultation with our clients and industry experts we have developed several programs that have proven effective. If you have specific needs, we will design a package that meets your needs.
›› Do you offer volume discounts?
›› YES! We offer a discount based upon your ordering volume and industry packages.
›› What is your average turnaround time?
›› Many reports are available instantly! For more in-depth searches our average turnaround time is generally the next day, depending on the jurisdiction.
›› Do all searches adhere to the Fair Credit Reporting Act (FCRA)?
›› YES! All searches are in compliance with the Fair Credit Reporting Act (FCRA) and any applicable state laws. Please visit the White Papers page for a description of our databases and resources.
